REFUND POLICY

Effective Date: September 24, 2026
Last Updated: September 24, 2026

At Okro Gvino LLC (“Okro Gvino,” “we,” “us,” or “our”), we want you to receive the wine you ordered in good condition and have a positive experience purchasing from us.

Because we sell alcoholic beverages, all sales are generally final except where a refund, replacement, credit, or other remedy is approved by Okro Gvino or required by applicable law.

1. DAMAGED, BROKEN, OR LEAKING BOTTLES

If your order arrives with a bottle that is broken, leaking, or otherwise damaged, please contact us as soon as possible at:

hello@okrogvino.com

Please include:

• Your name

• Order number

• A description of the issue

• Photographs of the damaged bottle and packaging, when reasonably available

After reviewing the issue, we may offer an appropriate replacement, store credit, or refund.

Please do not discard the bottle or packaging until we have reviewed your request unless keeping the damaged product would be unsafe.

2. INCORRECT ORDERS

If you receive a wine that is different from the product you ordered, please contact us promptly at:

hello@okrogvino.com

Please include your order number and details regarding the incorrect product.

If we confirm that an incorrect product was provided, we may arrange an appropriate replacement, credit, or refund.

3. CHANGE OF MIND

We generally do not accept returns or provide refunds because:

• You changed your mind

• You no longer want the wine

• You ordered the wrong product

• You ordered more wine than you intended

• You do not personally enjoy the taste, aroma, style, or characteristics of the wine

Wine tasting notes and descriptions are subjective, and individual preferences may vary.

Please review your order carefully before completing your purchase.

4. ORDER CANCELLATIONS

If you need to cancel or modify an order, contact us as soon as possible at:

hello@okrogvino.com

We will make reasonable efforts to accommodate cancellation requests that are received before an order has been prepared or released for delivery.

However, we cannot guarantee that an order can be canceled or modified after processing has begun.

If an eligible order is successfully canceled, any applicable refund will generally be issued to the original payment method.

5. FAILED OR REFUSED DELIVERIES

Wine may only be delivered when all applicable alcohol-delivery requirements are satisfied.

A delivery cannot be completed if:

• No person age 21 or older is available to accept the delivery

• The recipient cannot provide acceptable proof of age when requested

• The recipient appears intoxicated

• The delivery address is not eligible for alcohol delivery

• Completing the delivery would otherwise violate applicable law

Wine will not be left unattended.

If no eligible person age 21 or older is present to receive the order, the wine must be returned to Okro Gvino.

If a delivery cannot be completed because the customer or recipient did not satisfy the delivery requirements, we may offer redelivery when appropriate.

An additional delivery fee may apply to a second delivery attempt.

Original delivery fees may be non-refundable when a delivery was attempted but could not be completed because an eligible recipient was unavailable, acceptable age verification could not be provided, or another customer-related delivery requirement was not satisfied.

Any refund relating to an unsuccessful delivery will be determined based on the circumstances of the order and applicable law.

6. ORDERS WE CANNOT FULFILL

Occasionally, a wine may become unavailable after an order is placed.

If we are unable to fulfill an item you purchased, we may:

• Contact you regarding an alternative product

• Remove the unavailable product from the order and refund the applicable amount

• Cancel the affected order and issue a refund

We will not substitute a materially different wine without your approval.

If Okro Gvino cancels an order because we are unable to fulfill or lawfully deliver it for reasons not caused by the customer, the applicable amount paid will be refunded.

7. REFUND METHOD

Approved refunds will generally be returned to the original payment method used for the purchase.

The time it takes for a refund to appear in your account may depend on your bank, credit card company, or payment provider.

Okro Gvino does not control processing times imposed by financial institutions.

8. PROMOTIONAL AND DISCOUNTED ORDERS

If a refund is approved for an item purchased using a discount, promotional code, or other special pricing, the refund will generally be based on the amount actually paid for the applicable item.

Promotional discounts generally have no cash value.

9. PRODUCT PREFERENCES AND TASTING NOTES

Descriptions of wine aromas, flavors, body, texture, sweetness, pairings, and other characteristics are provided as general guidance.

Wine tasting is subjective, and individual experiences may differ.

A difference in personal taste or preference does not, by itself, qualify a product for a refund.

10. HOW TO REQUEST A REFUND OR REPLACEMENT

To request assistance with an order, contact:

Okro Gvino LLC
hello@okrogvino.com

Please include your order number and enough information for us to understand the issue.

We may request photographs or additional information when reasonably necessary to evaluate damaged, incorrect, or defective products.

11. POLICY CHANGES

We may update this Refund Policy periodically to reflect changes in our business practices, delivery procedures, or applicable law.

Any updated version will be posted on this page with a revised “Last Updated” date.

Nothing in this Refund Policy limits any rights or remedies that cannot legally be waived under applicable law.